Refund policy

Store Policy — Returns, Exchanges & Quality

• Final sale

  • All gowns and all accessories are final sale and cannot be returned, exchanged, or refunded. 
    

• Refundable items

  • For items eligible for return, returns are accepted only if the item is in good, resalable condition with the original tag intact and no defects within 15 days after purchase.
    
    
  • Items showing wear, odors, missing tags, or damage will not be accepted. 
    

• Refunds & Store Credit

  • We do not issue refunds. Approved returns are issued store credit only within 15 days.
    
  • Store credit will be applied to your account after we receive and inspect the returned item. 
    
    

• Defective or damaged on arrival

  • If an item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number. 
    
    
  • We will review and, if approved, offer replacement, repair, or store credit. defective/damaged items will be handled per our instructions. 
    
    

• Quality assurance

  • We double-check every item before shipment to ensure the best quality and service. 
    
    

• How to initiate a return or report an issue

  • Email Bydeancyb@gmail.com with your order number and photos (if applicable). Do not send returns without prior authorization. 
    
    
  • Approved returns must be shipped securely; return shipping costs are the customer’s responsibility unless otherwise stated. 
    
    

• Miscellaneous

  • Original shipping charges are non-refundable. 
    
    
  • Store credit does not expire